Virtual Assistant, Customer Service, Workforce AnalystVirtual Assistant, Customer Service, Workforce Analyst
Michael
ID Verified1,000/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,000
per month
($6/hour)
Member since November 2025
Profile Description
I worked in a BPO industry for more than 10 years. I handled Customer Service, Technical and Sales campaign. I've been to a different department as well like in Operations as a Team leader and Subject Matter Expert, in Workforce Management Team as a Real Time Analyst and in Quality Department as an Quality Assurance Analyst. I also have an experience as a Virtual Admin Assistant to a law firm located in the United States who process lien application from a patient. We are reaching out to Healthc...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
ZendeskIntermediate
Technical SupportIntermediate
Live Chat SupportBeginner
LiveChatBeginner
Data & Analytics
Excel (Advanced)Advanced
Google Sheets (Advanced)Intermediate
Virtual Assistance & Admin
Data EntryAdvanced
Document ManagementIntermediate
AirtableIntermediate
Research & Information GatheringIntermediate
Monday.comBeginner
Email ManagementBeginner
Travel PlanningBeginner
Sales & Business Development
Lead GenerationIntermediate
SalesforceIntermediate
B2B SalesBeginner
Cold CallingBeginner
B2C SalesBeginner
Marketing & Growth
E-commerce & Marketplace
TikTok ShopIntermediate
Specialized Skills
Coaching & MentoringBeginner
Work Experience
Virtual Admin Assistant
Zipliens
Mar 2023 - Apr 2024
Excel (Advanced)Data EntryGoogle Sheets (Advanced)Email ManagementResearch & Information GatheringLead Generation
Quality Assurance Analyst
Acquire BPO
Apr 2021 - Jun 2022
Excel (Advanced)Google Sheets (Advanced)Coaching & MentoringZendesk
Real time Analyst
Convergys
Jun 2014 - Sep 2017
Excel (Advanced)Google Sheets (Advanced)Email ManagementDocument ManagementData EntryZendesk
Quick Stats
Age42 years
GenderMale
English LevelConversational
ID VerificationVerified
Education
Bachelor's Degree
Philippine Christian University
2001 - 2004