Virtual Assistant, Customer Service, Workforce Analyst

Michael

ID Verified
1,000/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I worked in a BPO industry for more than 10 years. I handled Customer Service, Technical and Sales campaign. I've been to a different department as well like in Operations as a Team leader and Subject Matter Expert, in Workforce Management Team as a Real Time Analyst and in Quality Department as an Quality Assurance Analyst. I also have an experience as a Virtual Admin Assistant to a law firm located in the United States who process lien application from a patient. We are reaching out to Healthc...

Skills & Expertise

Customer Success

ZendeskIntermediate
Technical SupportIntermediate
LiveChatBeginner

Data & Analytics

Virtual Assistance & Admin

Sales & Business Development

Lead GenerationIntermediate
SalesforceIntermediate
B2B SalesBeginner
Cold CallingBeginner
B2C SalesBeginner

Marketing & Growth

TikTok AdsIntermediate
HubSpotBeginner

E-commerce & Marketplace

TikTok ShopIntermediate

Specialized Skills

Work Experience

Virtual Admin Assistant

Zipliens

Mar 2023 - Apr 2024

Excel (Advanced)Data EntryGoogle Sheets (Advanced)Email ManagementResearch & Information GatheringLead Generation

Quality Assurance Analyst

Acquire BPO

Apr 2021 - Jun 2022

Excel (Advanced)Google Sheets (Advanced)Coaching & MentoringZendesk

Real time Analyst

Convergys

Jun 2014 - Sep 2017

Excel (Advanced)Google Sheets (Advanced)Email ManagementDocument ManagementData EntryZendesk

Quick Stats

Age42 years
GenderMale
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

Philippine Christian University

2001 - 2004