Mercy

Executive Virtual Assistant & Operations Partner

Mercy

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

My name is Mercy Asuga, and I'm a virtual assistant specializing in admin and support, with four years of experience helping founders, directors, and managers reclaim their time and run more efficient operations. I have helped leaders go from overwhelmed to organized by: Streamlining their calendars to ensure no meeting is missed. Managing correspondence and keeping records and reports accurate so decisions are made on reliable information. I've supported project coordination, keeping teams on t...

Top Skills

Airtable · <1 yearAsana · <1 yearBardeen · <1 yearBasecamp · <1 yearCalendar Management · <1 year

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
CalendlyBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
Executive Assistant ServicesBeginner
Data EntryBeginner
Travel PlanningBeginner
BardeenBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
BasecampBeginner
AirtableBeginner
ClickUpBeginner
Monday.comBeginner
JiraBeginner
LinearBeginner
CodaBeginner

Work Experience

Executive Virtual Assistant

Freelance

Sep 2022 - Present

Key Achievements:

Managed executive and team calendars across multiple time zones, eliminating scheduling conflicts and ensuring every meeting was purposeful, well-timed, and prepared for in advance. • Drafted and managed email correspondence on behalf of senior stakeholders, maintaining a professional, consistent voice that strengthened client and vendor relationships. • Coordinated travel, bookings, and logistics end-to-end, delivering detailed itineraries that allowed executives to move seamlessly without having to think about the details. • Organized and maintained digital files, CRM records, project trackers, and shared documentation, ensuring critical information was always accurate, accessible, and up to date. • Prepared reports, presentations, and meeting materials that gave leadership a clear, real-time view of progress, priorities, and next steps. • Automated repetitive tasks and streamlined workflows, reducing manual work and freeing up executive time for higher-value strategic decisions. • Managed and optimized client pipelines in CRM, ensuring accurate record-keeping and consistent follow-up that reduced drop-offs, strengthened client relationships, and kept revenue opportunities moving forward.

Calendar ManagementMeeting CoordinationResearch & Information GatheringEmail ManagementCalendlyExecutive Assistant ServicesDocument ManagementPersonal Assistant ServicesData EntryAsanaBardeenTravel Planning

Virtual Assiatant

Gijunk

Sep 2022 - Oct 2022

Key Achievements:

Took full ownership of administrative operations such as data entry, research, record keeping, document preparation, and bookkeeping, ensuring every detail was accurate, organized, and always within reach when needed. • Coordinated cross-departmental workflows and proactively identified operational bottlenecks before they escalated. Implementing solutions that kept teams aligned, processes running smoothly, and nothing falling through the cracks. • Delivered comprehensive executive support across calendars, email, time zones, digital files, invoices, vendor relationships, and expense tracking. This created an organized, efficient back-end that allowed leadership to stay fully focused on strategy. • Managed the full lifecycle of executive meetings in a remote environment, from organizing virtual meetings, webinars, and events, to capturing meeting notes, tracking action items in Trello, and preparing reports and presentations that kept decisions moving forward. • Collaborated across teams on key activities and initiatives, managing workflow and follow-up to ensure every commitment was owned, tracked, and delivered on time. • Handled sensitive business and personal information with the highest level of discretion and professionalism, earning and maintaining the trust of senior leadership at every level.

Calendar ManagementMeeting CoordinationResearch & Information GatheringEmail ManagementCalendlyExecutive Assistant ServicesDocument ManagementData EntryAsana

Quick Stats

Age35 years
English LevelFluent
ID VerificationVerified
Portfolio
🔒

Certifications

Fundamentals of Digital Marketig Certified
ALX Virtual Assistance
AI Fluency Framework & Foundations

Education

Bachelor's Degree

Masinde Muliro University of Science and Technology

2011 - 2013