Executive Virtual Assistant & Operations PartnerExecutive Virtual Assistant & Operations Partner
Mercy
ID Verified$800
per month
($5/hour)
Profile Description
My name is Mercy Asuga, and I'm a virtual assistant specializing in admin and support, with four years of experience helping founders, directors, and managers reclaim their time and run more efficient operations. I have helped leaders go from overwhelmed to organized by: Streamlining their calendars to ensure no meeting is missed. Managing correspondence and keeping records and reports accurate so decisions are made on reliable information. I've supported project coordination, keeping teams on t...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Virtual Assistance & Admin
Work Experience
Executive Virtual Assistant
Freelance
Sep 2022 - Present
Key Achievements:
Managed executive and team calendars across multiple time zones, eliminating scheduling conflicts and ensuring every meeting was purposeful, well-timed, and prepared for in advance. • Drafted and managed email correspondence on behalf of senior stakeholders, maintaining a professional, consistent voice that strengthened client and vendor relationships. • Coordinated travel, bookings, and logistics end-to-end, delivering detailed itineraries that allowed executives to move seamlessly without having to think about the details. • Organized and maintained digital files, CRM records, project trackers, and shared documentation, ensuring critical information was always accurate, accessible, and up to date. • Prepared reports, presentations, and meeting materials that gave leadership a clear, real-time view of progress, priorities, and next steps. • Automated repetitive tasks and streamlined workflows, reducing manual work and freeing up executive time for higher-value strategic decisions. • Managed and optimized client pipelines in CRM, ensuring accurate record-keeping and consistent follow-up that reduced drop-offs, strengthened client relationships, and kept revenue opportunities moving forward.
Virtual Assiatant
Gijunk
Sep 2022 - Oct 2022
Key Achievements:
Took full ownership of administrative operations such as data entry, research, record keeping, document preparation, and bookkeeping, ensuring every detail was accurate, organized, and always within reach when needed. • Coordinated cross-departmental workflows and proactively identified operational bottlenecks before they escalated. Implementing solutions that kept teams aligned, processes running smoothly, and nothing falling through the cracks. • Delivered comprehensive executive support across calendars, email, time zones, digital files, invoices, vendor relationships, and expense tracking. This created an organized, efficient back-end that allowed leadership to stay fully focused on strategy. • Managed the full lifecycle of executive meetings in a remote environment, from organizing virtual meetings, webinars, and events, to capturing meeting notes, tracking action items in Trello, and preparing reports and presentations that kept decisions moving forward. • Collaborated across teams on key activities and initiatives, managing workflow and follow-up to ensure every commitment was owned, tracked, and delivered on time. • Handled sensitive business and personal information with the highest level of discretion and professionalism, earning and maintaining the trust of senior leadership at every level.
Quick Stats
Certifications
Education
Bachelor's Degree
Masinde Muliro University of Science and Technology
2011 - 2013