Customer supportCustomer support
Mercy
$2,500
per month
($14/hour)
Profile Description
Dedicated and customer focused Customer Support Representative with over three years of experience delivering exceptional service across diverse customer interactions. Skilled in resolving inquiries, handling complaints, troubleshooting issues, and maintaining high levels of customer satisfaction through effective communication and problem solving. Proficient in CRM systems, conflict resolution, multitasking, and building positive customer relationships in fast paced environments. Recognized for...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Customer support
Airtel Uganda
Feb 2024 - Jan 2025
Key Achievements:
Customer support (2024-2025) •Responded to 100+ emails daily which improved inbox organization and increased customer engagement Made 200+ calls per day answering customer inquiries Managed targeted social media campaigns that increased engagement by 32%.
Quick Stats
Certifications
Education
Bachelor's Degree
Makerere business university school
2023 - 2026