Inside Sales Agent, Customer Service Representative,Inside Sales Agent, Customer Service Representative,
Mercedes
ID Verified$750
per month
($4/hour)
Profile Description
I prefer being an Inside Sales Agent or Customer Service Representative.I prefer a professional, collaborative, and goal-oriented work environment where I can use my communication, sales, and customer service skills. I am comfortable working independently or as part of a team and can manage multiple tasks while maintaining accuracy and efficiency. I value clear communication, accountability, continuous learning, and opportunities for professional growth. I am an experienced BPO and work-from-h...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Real Estate Operations
Work Experience
Customer Service Representativ
VXI - ATT BLUE
Jan 2017 -
Key Achievements:
Managed inbound calls, ensuring high levels of customer service satisfaction. Assisted customers with basic troubleshooting for DTV, Internet, and Mobile devices. Promoted and sold various AT&T products through upselling initiatives. Met monthly team KPIs for customer service performance.
Trade Director
Better Barter Inc
May 2021 - Jun 2026
Key Achievements:
I send out emails to business owners with different trade offers, outbound and inbound calls from business owners to process sales and accept orders. I post different items available on trade on Social Media. I develop marketing content for the platform, including the Marketplace, Facebook, and Constant Contact.
Inside Sales Agent
The Good Agent
Jun 2021 - Nov 2023
Key Achievements:
I schedule appointments for real estate agents and lenders. Followed up with buyer and seller clients sourced from Chime, Homelight, Opcity, and Zillow through RingCentral. I conduct circle prospecting to identify and engage with clients who recently sold properties and those looking to sell and buy.
Appontment Setter
REMAX
Jun 2020 - Jul 2021
Key Achievements:
I execute cold calls to follow up with buyer and seller clients via the Vulcan 7 platform. I performed circle prospecting to expand the lead pool and arrange appointments for realtors.
Team Leader
VXI - CLG MOBILIT
Sep 2020 - Jun 2021
Key Achievements:
Monitored agent performance through systematic call reviews. Coached agents to achieve monthly performance goals and targets. Ensured agents consistently met their Key Performance Indicators (KPIs) for the month. Communicated critical information from the client to the agent team effectively. Developed strategies and plans to enable the team to achieve its targets and objectives.
Text processor / Customer Service Chat Support
ustomer Service Chat Support OFFSOURCING
Feb 2015 - Aug 2017
Key Achievements:
Aided members in tracking their orders efficiently. Assisted members with product exchanges. 09/2017 – 06/2020 02/2015 – 08/2017 Retained customers by reinforcing the value of their membership with Just Fab, Dazzle, and Fabletics. Provided customer service via chat support for Fabletics, Just Fab, and Shoe Dazzle. Utilized CRM for order taking and managed communications through Avaya.
Customer Service Representative
CYBERCITY TELESERVICES, INC. (IQOR
Apr 2007 - Feb 2010
Key Achievements:
Handled inbound calls for order taking for various brands, including Home Decorators and Collections. Managed customer service calls, including processing returns and tracking exchanges. Used CRM for order processing and handled communications via Avaya
Quick Stats
Education
Associate's Degree
Trinity College of Quezon Cuty
1987 - 1988