Support analyst, Account manager, Customer success managerSupport analyst, Account manager, Customer success manager

Key Achievements:

Provide Tier 2 application support for ERP One and KCS software solutions • Investigate, troubleshoot, and replicate software defects across customer environments • Manage incidents, requests, and escalations using Jira and Cherwell ticketing systems • Work closely with development and internal support teams to resolve complex technical issues • Perform testing and replication on customer test systems to identify root causes and validate fixes • Ensure incidents are managed within SLA timelines and escalation procedures • Maintain accurate technical documentation and case tracking within Confluence • Support end users through remote troubleshooting and system guidance • Assist with mentoring interns and onboarding support team members • Deliver high levels of customer service within fast-paced support environments

Key Achievements:

Managed and maintained a portfolio of clients through tailored financial advisory services • Conducted client consultations and needs analysis assessments • Generated new business opportunities through cold calling and relationship building • Used digital and social media platforms to market financial products and services • Consistently worked toward sales and performance targets within a commission-based environment

Key Achievements:

Assisted clients with visa application support via phone and email • Supported users with website navigation and troubleshooting • Logged, tracked, and escalated customer cases using CRM systems • Maintained strong customer service standards while handling high-volume queries • Successfully transitioned from learnership to full-time employment within one month

Key Achievements:

Product and service promotion • Sales and upselling techniques • Lead generation and customer acquisition • Understanding customer needs and recommending suitable products • Building rapport with customers • Persuasion and negotiation skills • Meeting sales and promotional targets • Collecting customer feedback and market insights