Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative
Melda
ID Verified$850
per month
($5/hour)
Profile Description
Respond to customer inquiries via phone, email, chat, or in person. Resolve customer complaints and provide appropriate solutions. Process orders, payments, refunds, and account updates. Maintain accurate customer records and documentation. Provide information about products and services. Follow up with customers to ensure satisfaction. Escalate complex issues to the relevant departments. Handle customer feedback professionally and empathetically. Meet service quality and response-time targets
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Administrative assistant
County Government of Kisumu
Jun 2018 - Apr 2024
Job Responsibilities:
I regularly entered customer details, service requests, and interaction notes into CRM systems while maintaining accuracy. I also updated records, tracked requests, and ensured all information was properly documented for follow-up and efficient service delivery. I have handled inbound calls from customers seeking information, support, and issue resolution. I assisted with account inquiries, compl...
Executive Assistant
Pearl hospital
May 2020 - Aug 2023
Job Responsibilities:
Streamlined scheduling: Successfully managed complex calendars for senior medical staff, reducing appointment conflicts and improving time efficiency. Improved patient communication: Coordinated between executives, departments, and patients to ensure timely updates and smooth hospital operations. Confidential records management: Maintained sensitive medical and administrative documents with discre...