Virtual AssistantVirtual Assistant
MEJORADA
ID Verified$1,000
per month
($6/hour)
Profile Description
I am a detail-oriented and highly organized professional with over four years of experience in workforce management, scheduling, customer support, and administrative coordination. Throughout my career, I have managed complex schedules, optimized workforce operations, analyzed performance data, and provided exceptional support in fast-paced environments. I am proficient in tools such as Microsoft Office, Google Workspace, Excel, CRM platforms, and workforce management systems. I take pride in my ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Specialized Skills
Work Experience
Scheduling & Dispatching
Gmaids
Sep 2022 -
Job Responsibilities:
Coordinated daily logistics by scheduling and dispatching teams for optimized field operations. Served as the primary point of contact for service resolution between clients and staff. Tracked performance metrics and provided regular operational updates to management
Planning & Scheduling
Concentrix
Mar 2015 - Present
Job Responsibilities:
Manage end-to-end scheduling for large agent cohorts, including shift bids, time-off, and overtime. Partner with business units to coordinate coaching and training while maintaining service level standards. Optimize internal scheduling processes to drive operational efficiency and accuracy.
Collection Specialist
Iqor
Mar 2013 -
Job Responsibilities:
Negotiated repayment plans and resolved billing disputes through data-driven risk assessment. Analyzed delinquent accounts to identify recovery opportunities and mitigate financial risk. Maintained detailed documentation of client interactions to ensure regulatory compliance.