Customer ServiceCustomer Service
Mary
ID Verified$300
per month
($2/hour)
Profile Description
Highly motivated and customer-focused professional seeking a Customer Service Representative role where I can engage with clients daily, deliver clear and friendly communication, and provide efficient, solutions-driven support. Dedicated to maintaining exceptional customer satisfaction and elevating the overall customer experience through strong problem-solving skills and a positive, service-oriented attitude.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Content & Writing
Work Experience
Customer Service & Sales Representative
Quantrics Enterprises
May 2024 - Jan 2025
Job Responsibilities:
Supports customers by addressing and clarifying billing concerns, ensuring accurate and timely resolution. Manages order processing and tracking to maintain smooth service delivery. Handles refund requests in accordance with company policies. Facilitates seamless transitions to the Sales team for residential services when appropriate.
Healthcare Representative
Concentrix
May 2022 - Mar 2024
Job Responsibilities:
Provides comprehensive member support by explaining dental and healthcare benefits, including in-network and out-of-network coverage. Assists customers in understanding and accessing their Aetna Medicare benefits, including covered services and assigned healthcare facilities. Coordinates and guides members through the prior-authorization process to ensure timely access to needed care.