Virtual Assistant| Customer Support ExpertVirtual Assistant| Customer Support Expert

Key Achievements:

I am a Telehealth Virtual Assistant at SkinnyRx, handling inbound calls, chat responses, callbacks, follow-ups, and resolving tickets while addressing a variety of patient concerns. I assist with order creation, subscription management, billing and provide guidance and support for side effects by connecting patients with the appropriate team and scheduling appointments with the clinical team for consultations. I focus on patient retention and engagement, ensuring consistent support throughout their weight loss journey.

Key Achievements:

I have experience managing inbound calls while improving typing speed and accuracy, and I am proficient in troubleshooting technical issues on computers and laptops while handling complex client requests with strict data privacy. I am flexible and calm in a call center environment, efficiently resolving order status, delivery concerns, and customer inquiries.

Key Achievements:

I identify potential property buyers, renters, and landlords, qualify leads, schedule appointments, and submit qualified leads to the team. Assisted patients though multiple chats by addressing inquiries with empathy and professionalism, ensuring a clear understanding of their concerns while delivering timely and effective support.

Key Achievements:

I manage customer complaints with honesty, integrity, and empathy, using active listening, strong English communication, and BPO tools to ensure effective resolution.