Certified Medical Virtual Assistant/ ReceptionistCertified Medical Virtual Assistant/ Receptionist

Key Achievements:

• Managed patient intake, updated EMR/EHR records (Openemr, Epic) and coordinated telehealth appointments. • Handled patient inquiries through phone, email, and chat, providing timely and compassionate responses. • Assisted with insurance verification, claims processing, and billing documentation to support revenue cycle efficiency. • Maintained strict HIPAA compliance and safeguarded confidential patient data. • Coordinate with physicians, nurses, and administrative staff to ensure insurance requirements are met before services are rendered.

Key Achievements:

• Supported daily administrative operations for a team of healthcare providers. • Organized and updated digital patient files, reports, and appointment calendars. • Scheduled patient visits, sent reminders, and made sure doctors’ calendars ran smoothly. • Communicated with patients, doctors, and insurance partners to coordinate care and solve issues quickly. • Answered phone calls and emails, helping patients with questions in a kind and professional way. • Worked closely with the billing team to ensure correct insurance information and claims. • Followed up with patients after appointments to confirm next steps and improve care continuity. • Managed office documents and reports to keep everything organized and easy to find. • Helped improve scheduling processes, reducing errors and saving time for the medical team. • Made sure all records followed privacy and HIPAA guidelines