Civil Engineer / CSRCivil Engineer / CSR

Marwin

ID Verified

640/mo

Baguio, Philippines

Looking for Full-time

8 hours/day

Availability: Asia timezone

$640

per month

($4/hour)

Member since September 2026

Profile Description

Customer service professional with experience supporting telecommunications customers through contract renewals, service disconnections, account consultations, and manager-level escalations. Recognized for strong customer engagement and achieved Top 2 agent performance within two months of employment. Skilled in active listening, problem-solving, customer retention, conflict resolution, documentation, and team mentoring, with an engineering background that strengthens analytical thinking, organi...

Top Skills

B2B Sales · <1 yearCold Calling · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 yearGoogle Sheets (Advanced) · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportBeginner

Email SupportBeginner

Phone SupportBeginner

Data & Analytics

Excel (Advanced)Beginner

Google Sheets (Advanced)Beginner

Sales & Business Development

B2B SalesBeginner

Lead GenerationBeginner

Sales PresentationsBeginner

Cold CallingBeginner

Warm Outreach & Appointment SettingBeginner

Work Experience

Customer Service Representative

Foundever

Dec 2024 - Sep 2025

Live Chat SupportEmail SupportB2B SalesPhone SupportWarm Outreach & Appointment SettingGoogle Sheets (Advanced)Sales PresentationsExcel (Advanced)Cold Calling

Quick Stats

Age25 years

English LevelConversational

ID VerificationVerified