Technical Sales & Support SpecialistTechnical Sales & Support Specialist
Mark
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer service and sales professional with 6+ years of BPO experience in telesales, B2B sales development, and technical support for US, NZ, and AU customers. Skilled at upselling, resolving issues, and processing orders and billing accurately. NC II certified in Computer System Servicing.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Finance & Accounting
Sales & Business Development
Work Experience
Customer Service Representative (CSR)
Bruntwork
Mar 2026 - Present
Key Achievements:
●Handle inbound and outbound calls, with phone-based communication making up 80% of daily work, averaging 10–12 calls per hour. ● Schedule and reschedule service appointments, coordinating directly with field technicians on customer requests. ● Provide first-level support for billing inquiries and resolve customer questions regarding charges and account details. ● Respond to customer SMS messages for rescheduling and follow-up, managing communication across phone and text channels.
Sales Development Representative (SDR)
Yanolja Cloud Solutions
Oct 2025 - Apr 2026
Key Achievements:
●Conducted outbound prospecting via calls and email to identify and qualify B2B leads. ● Scheduled sales-ready meetings and product demos for Account Executives. ● Maintained accurate CRM records and pipeline updates to support forecasting and reporting. ● Collaborated with sales and marketing teams to improve lead conversion rates.
Telesales Agent
Concentrix CVG Philippines
Jul 2022 - Jan 2026
Key Achievements:
●Sold B2B accounting software to New Zealand and Australia clients using a consultative sales approach. ● Started with no prior product knowledge of the software and still achieved consistent sales targets through upselling and customer needs analysis. ● Maintained detailed records of sales activity and customer interactions in CRM systems.
Technical Support Tier 1
TeleTech
May 2021 - Jul 2022
Key Achievements:
●Troubleshot and resolved customer technical issues via phone support. ● Delivered step-by-step technical guidance and upsold value-added products and services.
Customer Service Representative
Cognizant / Tech Mahindra
2019 - 2021
Key Achievements:
● Delivered high-quality customer service support and processed customer orders accurately.