Mark

Cold Caller/Appointment Setter

Mark

ID Verified
800/mo
Davao , Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I have over seven years of experience in customer service, technical support, pharmacy support, and virtual assistance/cold caller or appointment setter. Throughout my career, I have developed strong communication, problem-solving, and customer service skills while working in fast-paced environments. I have experience handling phone, email, and chat support, resolving customer concerns, processing orders, maintaining accurate documentation, and using CRM platforms such as Salesforce, Zendesk, He...

Top Skills

Phone Support · 7 yearsTechnical Support · 3 yearsEmail Support · 2 yearsHelp Scout · 2 yearsLive Chat Support · 2 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
CalendlyBeginner

E-commerce & Marketplace

ShopifyBeginner

Customer Success

Phone SupportExpert
Technical SupportAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Help ScoutIntermediate
ZendeskBeginner
Ticket ManagementBeginner

Work Experience

Customer Service Representative/Pharmacy Support

Zenful Support Services Parkway Pharmacy

Feb 2024 - Feb 2026

Key Achievements:

As a Senior Customer Service Representative with Zenful Support Services Parkway Pharmacy, I assisted patients through phone, email, and chat, processed medication orders and prescription refills, handled payment processing, and ensured accurate documentation while maintaining confidentiality and compliance.

Phone SupportLive Chat SupportData EntryEmail SupportHelp ScoutTechnical Support

Quick Stats

Age40 years
English LevelFluent
ID VerificationVerified
Portfolio
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