Health care insurance customer agentHealth care insurance customer agent

With 13 years of comprehensive experience in the BPO industry, I have served as a Tier 2 Agent for over 11 years, managing complex customer escalations, resolving technical issues, and ensuring high satisfaction levels. For the past 2 years, I have also worked as a healthcare insurance and medical billing agent, handling policy inquiries, eligibility verification, claim submissions, and billing adjustments while adhering to industry regulations. My core skills include advanced customer service, ... See more