General Virtual Assistant| Claim Examiner| Email ChatSupportGeneral Virtual Assistant| Claim Examiner| Email ChatSupport

Key Achievements:

Reviewed and evaluated medical and dental claims, records, and supporting documentation to ensure accuracy, completeness, and compliance with established guidelines. Processed and examined claims by verifying patient information, medical procedures, diagnosis codes, billing details, and eligibility before making appropriate claim determinations. Identified discrepancies, missing information, and potential billing errors, coordinating with relevant teams to resolve issues and prevent processing delays. Maintained accurate records while handling high-volume claims and sensitive healthcare information, consistently meeting quality, productivity, and turnaround-time requirements.

Key Achievements:

Provided prompt and accurate customer support through email and live chat. Responded to customer inquiries, resolved concerns, and provided information about products and services. Assisted retailers and brands through an online wholesale marketplace by helping with their questions and concerns. Delivered friendly and reliable service while handling multiple customer inquiries in a fast-paced environment.

Key Achievements:

Accurately coded medical procedures using patients’ electronic health records to ensure compliant documentation, reviewed and verified insurance claims for smooth billing, maintained detailed financial records, and conducted outbound calls to confirm patient information, enhancing data accuracy and transparency.

Key Achievements:

Monitored product quality, identified issues, implemented corrective actions, and trained team members to maintain quality standards and improve processes.