Virtual AssistantVirtual Assistant
Manuel
ID Verified$600
per month
($3/hour)
Profile Description
During my time at Concentrix, I gained valuable experience handling customer inquiries and providing timely solutions to ensure customer satisfaction. I developed strong communication and problem-solving skills while maintaining a positive attitude in high-pressure situations. I take pride in building solid relationships with customers and meeting their needs while upholding company standards. I am eager to bring my customer support experience and interest to your company. I am confident that my...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Property Management Assistant
Rentals by Eric
Jul 2026 - Present
Key Achievements:
Manage daily operations for short-term and long-term rental properties through Airbnb, Vrbo, [link hidden], and Guesty. Communicate with guests regarding reservations, check-in/out, access, amenities, and general concerns. Handle reservation updates, date changes, cancellations, refunds, and payment inquiries. Coordinate with cleaning and maintenance teams to resolve property issues and guest requests. Maintain accurate reservation and property records in Guesty. Manage property policies, fees, parking, and house rules while ensuring a positive guest experience.
Barista/Co-owner
My Girl Milk Tea and Coffee La Union
Jul 2022 - Jun 2026
Key Achievements:
As a business owner and barista, I've learned how to manage daily operations, provide excellent customer service, multitask, and adapt quickly to changing situations. Running a business has strengthened my organizational skills, accountability, and attention to detail.
Virtual Assistant
Nadine West
Dec 2021 - Jun 2022
Key Achievements:
Provided exceptional email-based customer support for a fashion subscription clothing company by assisting customers with order inquiries, delivery concerns, returns, exchanges, and account-related requests. Responded promptly and professionally to customer emails while maintaining a high level of customer satisfaction. Investigated shipping issues, tracked orders, coordinated with internal teams to resolve delivery delays, and handled customer complaints with empathy and efficiency. Processed refunds, replacements, and subscription updates in accordance with company policies.
Customer Support Representative
Concentrix Philippines
Jan 2017 - Nov 2021
Key Achievements:
I have received training in project and time management, with a strong focus on call handling, chat, and email support for eBay North America. I possess proven multitasking and problem-solving abilities. Additionally, I play a key role in onboarding new hires, coaching teammates, and transferring essential skills and knowledge. I train new hires until they are ready to be endorsed on the production floor.
Customer Support Representative
Expert Global Solutions
Jun 2015 - Nov 2016
Key Achievements:
Provided high-quality customer support to members of Horizon Blue Cross Blue Shield of New Jersey by handling inbound calls and resolving a wide range of healthcare-related inquiries. Assisted members with understanding their health insurance benefits, eligibility, claims status, billing concerns, provider networks, referrals, prior authorizations, and coverage details. Consistently delivered professional, empathetic, and efficient service while meeting key performance metrics, including quality assurance, customer satisfaction, average handle time, and first-call resolution.