Virtual Assistant/BookkeeperVirtual Assistant/Bookkeeper

Key Achievements:

Organize office files, documents, schedules, and general administrative support. Assist recruitment, onboarding, employee records, and HR documentation. Coordinate attendance, leave, payroll preparation, and staff concerns. Handle communications, supplies, reports, and office workflow. Ensure compliance with policies and assist with staff coordination.

Key Achievements:

Manage daily operations: front desk, housekeeping, facilities, bookings, and guest services. Lead, schedule, and train resort staff; handle payroll and evaluations performance. Ensure cleanliness, safety, and excellent guest experience; resolve complaints. Monitor budget, expenses, revenue, and inventory. Maintain permits, compliance, and facility maintenance. Expand and build a branch in another province

Key Achievements:

Welcome guests, answer inquiries, check-in/check-out, and manage reservations. Present & promote resort services, packages, and amenities to drive sales. Process payments, issue receipts, and maintain accurate daily transaction records. Respond to guest concerns, provide information, and ensure positive experience. Manage phone, email, and walk-in inquiries; update availability and rates. Keep front area organized and assist with reports and administrative tasks.