Louie

Onboarding and Support Specialist

Louie

ID Verified
700/mo
Dinalupihan, Bataan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced Team Leader in Customer Success and Onboarding with 7 years of driving operational excellence in SaaS and accounting platforms. Skilled at leading high-performing teams, troubleshooting complex technical issues, and optimizing workflows to ensure smooth client experiences. I am adaptable and quick to learn new software, constantly improving processes and supporting cross-functional teams. Passionate about helping clients and teams succeed while maintaining high standards for accura...

Top Skills

Account Management · 7 yearsData Entry · 7 yearsDocument Management · 7 yearsEmail Management · 7 yearsEmployee Relations · 7 years

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
IntercomBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert

Design & Creative

CapCutBeginner

Finance & Accounting

QuickBooksExpert
XeroExpert

Marketing & Growth

HubSpotExpert

Sales & Business Development

Account ManagementExpert
SalesforceBeginner

Specialized Skills

OnboardingExpert
Employee RelationsExpert
Performance ManagementAdvanced

Virtual Assistance & Admin

Email ManagementExpert
Data EntryExpert
Document ManagementExpert
JiraExpert

Work Experience

Team Lead Onboarding and Support Specialist

Botkeeper Inc

Feb 2019 - Feb 2026

Live Chat SupportPhone SupportTicket ManagementEmail SupportTechnical SupportIntercomGoogle Sheets (Advanced)

Quick Stats

Age35 years
English LevelConversational
ID VerificationVerified
Portfolio
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