Leonard

Technical Support Specialist and Software Developer

Leonard

ID Verified
1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Technical Operation Specialist with a strong background in software development and startup building. Experienced in automating workflows and improving operational efficiency, implementing AI-powered systems, optimizing CRMs, and building lean operational infrastructure for early-stage teams. Skilled in leveraging technology to drive growth, streamline processes and translating technical solutions into measurable business efficiency. Highly skilled Front End Developer with Five years of experien...

Top Skills

GitHub Actions · 5 yearsCalendar Management · 4 yearsData Entry · 4 yearsDocument Management · 4 yearsEmail Management · 4 years

Skills & Expertise

AI & Automation

GitHub CopilotAdvanced
PerplexityIntermediate
Jasper AIIntermediate
MidjourneyIntermediate
ZapierIntermediate
Make (Integromat)Intermediate
API IntegrationIntermediate
Workflow AutomationIntermediate

Virtual Assistance & Admin

Data EntryAdvanced
Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Executive Assistant ServicesAdvanced
Travel PlanningIntermediate
Personal Assistant ServicesIntermediate
CalendlyIntermediate
ClickUpIntermediate
JiraIntermediate
NotionIntermediate
TrelloIntermediate
AsanaIntermediate

Software Development

GitHub ActionsExpert
HTML5/CSS3Advanced
JavaScript (ES6+)Advanced
WordPress DeveloperAdvanced
NetlifyAdvanced
VercelAdvanced
ReactAdvanced
Webpack/ViteAdvanced
Redux/Context APIAdvanced
Tailwind CSSAdvanced
CI/CD PipelinesAdvanced
TypeScriptIntermediate
ZustandIntermediate
Python (Django/FastAPI)Intermediate
PostgreSQLIntermediate
MySQLIntermediate
SupabaseIntermediate
MongoDBIntermediate
FirebaseIntermediate
SvelteBeginner

Design & Creative

WireframingAdvanced
FigmaAdvanced
PrototypingAdvanced
Responsive DesignAdvanced
Design SystemsAdvanced
User ResearchAdvanced
SketchIntermediate
CanvaIntermediate
Presentation DesignIntermediate

Work Experience

Founder & CEO

Onbora

Jul 2025 -

Workflow AutomationTypeScriptSvelteJavaScript (ES6+)Python (Django/FastAPI)Tailwind CSSReactWebpack/ViteHTML5/CSS3Redux/Context APIZustandPostgreSQLMongoDBGitHub ActionsCI/CD PipelinesMySQLVercelSupabaseEmail ManagementExecutive Assistant ServicesMeeting CoordinationDocument Management

Technical Support Assistant

ASG, South Africa

Jan 2025 - Dec 2025

Key Achievements:

Designed workflows and ticket routing. Created automation macros to reduce customer wait times. Administered and configured customer service softwares. Integrated third-party APIs and improved system functionality Maintained internal documentation platforms and optimized help centers for good customer self-service

API IntegrationCalendar ManagementWorkflow AutomationZapierData EntryEmail ManagementMake (Integromat)CalendlyNotionReactTrelloClickUpExecutive Assistant ServicesDocument ManagementPersonal Assistant Services

Product Designer

Invonics Technologies

Jun 2021 - Nov 2023

Key Achievements:

Built wireframes and intuitive user interfaces using Figma. Collaborated with researchers to conduct interviews about user behavior to develop products that solve user problems. Created responsive layouts, UI systems, and design documentation for developers to implement. Conducted product testing to ensure usability and carried out product validation and iteration based on user feedback and analytics.

JavaScript (ES6+)Svelte

Quick Stats

Age32 years
English LevelFluent
Other Languages
DutchBasic
ID VerificationVerified
Portfolio
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Certifications

Leadership and Mentorship
Frontend Development

Education

Bachelor's Degree

Kenyatta University

2013 - 2018