Resolution SpecialistResolution Specialist
Leon
ID Verified500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$500
per month
($3/hour)
Member since April 2026
Profile Description
Customer Support Resolution Specialist with 2+ years of experience in high-volume, fast-paced environments, including fintech-adjacent operations. Proven track record of owning end-to-end support metrics (CSAT, First Response Time, Resolution Time, backlog reduction) and driving performance improvements. Hands-on leader skilled in escalation management, real-time coaching, and building scalable workflows. Experienced in cross-functional collaboration with product, operations, and compliance to r...
Top Skills
Calendar Management · 2 yearsData Entry · 2 yearsEmail Support · 2 yearsLive Chat Support · 2 yearsPhone Support · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportIntermediate
Live Chat SupportIntermediate
Email SupportIntermediate
ZendeskIntermediate
Virtual Assistance & Admin
Calendar ManagementIntermediate
Data EntryIntermediate
Research & Information GatheringIntermediate
AsanaBeginner
NotionBeginner
Sales & Business Development
Account ManagementIntermediate
Human Resources
Candidate SourcingBeginner
Quick Stats
Age23 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified
Certifications
English Certificate
Education
Bachelor's Degree
Jomo Kenyatta University of Agriculture and Technology
2020 - 2024
High-school
St Peters Mumias Boys High School
2016 - 2019