Sales specialist and Branding expertSales specialist and Branding expert
Lagat
ID Verified$1,500
per month
($9/hour)
Profile Description
Experienced Customer Success Manager and Account Manager with 5+ years of experience across SaaS, fintech, Printing & branding services. Skilled in client onboarding, CRM management, account growth, relationship building, customer retention, and stakeholder engagement. Experienced in developing and executing marketing and branding initiatives that strengthen customer loyalty, enhance brand visibility and drive business growth.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Sales & Business Development
Work Experience
Sales Specialist
Berry Creatives
Apr 2017 - Present
Job Responsibilities:
- Lead client qualification and onboarding by assessing fit, scope, and budget before new account setup. - Produce pipeline and engagement reporting from CRM activity to support follow-up and prioritization(Zendesk, Zoho,Salesforce, Trello) - Deliver customized branding and print solutions aligned to client objectives while supporting account continuity. - Train and mentor staff to maintain cust...
Director of Partneships
Olmanyara Tilil
Jan 2022 - Apr 2024
Job Responsibilities:
- Identify, qualify, and cultivate high-value donor and partnership prospects using structured outreach and engagement strategies. - Develop and execute personalized communication plans to nurture stakeholder relationships and maximize retention. Leverage CRM tools to track prospect pipelines, monitor engagement levels, and generate reporting insights. - Qualify and nurture high-value prospects t...
Account Manager
BrighterMonday Kenya
Jun 2018 - Dec 2018
Job Responsibilities:
- Managed B2B account interactions and service pricing while maintaining ongoing client communication. - Supported client satisfaction and churn reduction through consistent follow-up and account coordination. - Maintained appointment schedules and account documentation to keep client activity organized. - Partnered with marketing teams on branding, campaign execution, and merchandising activities...
Senior Collections Executive
Tala
May 2016 - Oct 2018
Job Responsibilities:
• Optimized customer repayment schedules through tailored financial solutions and proactive escalation. • Delivered high-touch support to high-value clients to improve repayment outcomes. • Built trust-based customer relationships that supported long-term engagement.