Virtual Assistant

Kinyua

ID Verified
800/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Work Preferences & Professional Summary I’m passionate about creating meaningful customer experiences through clear communication, empathy, and problem-solving. I’ve previously worked with Onix-Market, an e-commerce platform, where I supported users with account and purchase-related issues, guided them through transactions, and consistently maintained high customer satisfaction ratings. I also worked with Safaricom PLC, where I strengthened my ability to handle high volumes of inquiries, resolv...

Top Skills

ChatGPT for Marketing · 3 yearsContent Marketing · 2 yearsEmail Support · 2 yearsLive Chat Support · 2 yearsTechnical Support · 2 years

Skills & Expertise

Customer Success

Ticket ManagementIntermediate
ZendeskIntermediate
FreshdeskBeginner
Email SupportIntermediate
Live Chat SupportIntermediate
Technical SupportIntermediate

E-commerce & Marketplace

ShopifyBeginner
Product Listing OptimizationBeginner
EtsyBeginner

Marketing & Growth

Content MarketingIntermediate
ChatGPT for MarketingAdvanced
Twitter/X ManagementBeginner

AI & Automation

n8nBeginner
Workflow AutomationBeginner

Quick Stats

Age23 years
English LevelFluent
ID VerificationVerified