Kevin

Operations & Executive Support Professional

Kevin

ID Verified
1,200/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Proactive and detail-oriented operations professional with 8+ years of experience supporting leadership, managing workflows, and optimizing remote operations. Skilled in calendar management, stakeholder communication, process development, escalation handling, and strategic prioritization. Experienced in global remote environments and available full-time during U.S. business hours.

Top Skills

HubSpot · 4 yearsMonday.com · 4 yearsLead Generation · 3 yearsCold Email Outreach · 2 yearsAccount Management · <1 year

Skills & Expertise

Marketing & Growth

HubSpotAdvanced
Email MarketingBeginner

Virtual Assistance & Admin

Monday.comAdvanced
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner

Software Development

Google Cloud PlatformBeginner

Sales & Business Development

Lead GenerationAdvanced
Cold Email OutreachIntermediate
SalesforceBeginner
Account ManagementBeginner
Proposal WritingBeginner

Finance & Accounting

QuickBooksBeginner

E-commerce & Marketplace

TikTok ShopBeginner
DropshippingBeginner

Design & Creative

CapCutBeginner
Video EditingBeginner
CanvaBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Customer Success

Phone SupportBeginner
Ticket ManagementBeginner
Technical SupportBeginner
Email SupportBeginner
Live Chat SupportBeginner

Work Experience

Process Developer / Operations & Administrative Support

Rocket Station (Rocketeer Careers Inc.)

Aug 2022 - Jan 2026

Key Achievements:

• Supported client operations by documenting workflows, maintaining SOPs, and organizing operational systems • Coordinated tasks, timelines, and follow-ups across clients, virtual assistants, and internal stakeholders • Prepared operational reports, trackers, and templates to support day-to-day execution • Assisted with onboarding, system setup documentation, and transition support • Acted as a key coordination point to ensure operational alignment and task completion

HubSpotQuickBooksMonday.comGoogle Cloud PlatformCold Email OutreachLead GenerationAccount ManagementGoogle Sheets (Advanced)Ticket ManagementTechnical SupportEmail SupportPhone SupportExcel (Advanced)Proposal WritingEmail Marketing

Process Coordinator / Admin Support

Rocket Station (Rocketeer Careers Inc.)

Mar 2022 - Jul 2022

Key Achievements:

• Maintained process documentation, trackers, and shared operational files • Assisted in improving workflow clarity and documentation accuracy • Supported reporting, task tracking, and coordination efforts • Ensured organized handoffs between internal teams and clients

HubSpotMonday.comGoogle Cloud PlatformCold Email OutreachEmail MarketingAccount ManagementLead GenerationQuickBooksProposal WritingCanvaEmail SupportPhone SupportExcel (Advanced)Google Sheets (Advanced)Ticket ManagementTechnical Support

Operations & Team Support (I.T. Service Desk)

Wipro Technologies Ltd.

Aug 2015 - Feb 2022

Key Achievements:

• Coordinated daily operational activities and task assignments for service desk teams • Maintained operational records, reports, and knowledge documentation • Supported scheduling, onboarding documentation, and internal coordination • Assisted leadership with reporting, data tracking, and process improvements

SalesforceAccount ManagementGoogle Cloud PlatformPhone SupportEmail SupportTechnical SupportExcel (Advanced)Ticket ManagementLive Chat Support

Quick Stats

Age34 years
English LevelFluent
ID VerificationVerified
Portfolio
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Education

Associate's Degree

Systems Technology Institute

2009 - 2011

Bachelor's Degree

University of Santo Tomas

2008 - 2009