Independent ContractorIndependent Contractor

Job Responsibilities:

Review and process prescription drug claims to ensure accuracy and compliance with healthcare regulations and insurance benefits. Investigate and resolve claim issues, collect and verify patient and insurance information, and confirm eligibility with providers. Maintain accurate records of all claim activities while ensuring strict adherence to HIPAA and regulatory standards.

Job Responsibilities:

Provide timely and accurate support through email and live chat while resolving customer inquiries and complaints. Escalate priority issues when necessary, perform research and basic troubleshooting, and ensure compliance with company policies. Consistently aim to deliver excellent customer satisfaction while meeting or exceeding client KPIs.

Job Responsibilities:

Proactively contact patients to manage prescription refills and support medication adherence while efficiently using pharmacy management systems to process and track requests. Coordinate with healthcare providers and insurance companies to ensure timely approvals, maintain accurate documentation of patient interactions, and resolve prescription issues before they impact care. Provide excellent cus... more...