Customer Service Representative, Permits and Inspection HeadCustomer Service Representative, Permits and Inspection Head
Keith
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented and highly organized professional with 8 years of experience in the BPO industry and nearly 1 year of experience as a Virtual Assistant specializing in permits, inspections, project coordination, and administrative support. Experienced in managing permit applications, coordinating inspections, ensuring regulatory compliance, tracking project progress, and supporting executive management. Strong background in customer service, problem-solving, process improvement, and stakeholder ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Virtual Assistance & Admin
Customer Success
Sales & Business Development
Work Experience
Permits and Inspections Head
Norse Home Solutions - Minnesota (Remote)
Jul 2025 - May 2026
Key Achievements:
• Supported executive management in overseeing permitting and inspection operations. • Processed building permits and coordinated inspections across 30+ municipalities throughout the State of Minnesota. • Ensured compliance with city and state regulatory requirements, including documentation review and submission tracking. • Scheduled and followed up on inspections to maintain project timelines and avoid delays. • Monitored project progress to ensure workmanship met regulatory standards and company quality benchmarks.
Subject Matter Expert
Concentrix CVG Philippines Inc.
Mar 2022 - May 2025
Key Achievements:
• Assisting with agents, making sure to utilize the correct processes. • Helping Customer Service Representatives regarding new or updated processes by conducting trainings and coaching's. • Assisting agents with their requests when it comes to overbooking flights, passengers name correction and refunds. • Making sure that revenue per call or chat is maintained by avoiding financial impacts due to agent errors.
Customer Support Representative - Tier 3
PanAsiatic Call Centers Inc.
Mar 2015 - Mar 2020
Key Achievements:
• Supporting customers with mobile device issues. • Work involves troubleshooting mobile devices when customers are unable to access mobile data, make or receive phone calls, or send and receive text messages.
Quick Stats
Education
Bachelor's Degree
University of St. La Salle - Bacolod
2010 - 2012