Customer Service Representative, Appointment SetterCustomer Service Representative, Appointment Setter
Junelle
$1,000
per month
($6/hour)
Profile Description
Results-driven Virtual Assistant and Customer Support Professional with 5+ years of experience in customer service, cold calling, appointment setting, and sales. Experienced in handling high-volume outbound calls, qualifying leads, scheduling appointments, following up with prospects, managing CRM records, and resolving customer concerns. I’m a confident and professional communicator who builds rapport quickly, handles objections effectively, and consistently works toward performance targets. I’...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
Virtual Assistance & Admin
Work Experience
Telemarketer / Cold Caller
AgencyCPR
Jan 2025 - Nov 2026
Key Achievements:
Conducted high-volume outbound calls to prospective customers, introduced products and services, qualified leads, handled objections, and generated sales opportunities. Consistently maintained a professional and engaging approach while working with a large volume of prospects. Updated and managed customer information in CRM systems and followed up with qualified leads to maximize conversion opportunities.
Cold Caller / Sales Agent
HomeAglow
Jun 2023 - Oct 2024
Key Achievements:
Made consistent outbound calls to potential customers, identified qualified prospects, presented products and services, and guided leads through the sales process. Built rapport quickly, handled objections professionally, followed up with prospects, and worked toward conversion and sales targets. Maintained accurate customer information and call records while providing a positive customer experience.
Customer Service Representative
Alorica Inc.
Mar 2021 - May 2023
Key Achievements:
Provided professional customer support through inbound calls, assisting customers with questions, concerns, account-related issues, and service requests. Resolved customer problems efficiently while maintaining a high level of professionalism and empathy. Documented customer interactions accurately, followed established procedures, and consistently worked toward customer satisfaction and performance goals.