Customer & Administrative Specialist | Customer SuccessCustomer & Administrative Specialist | Customer Success
June
$1,200
per month
($7/hour)
Profile Description
Results-driven Customer Support and Technical Support Specialist with 9 years of experience providing exceptional service, resolving technical issues, and enhancing customer satisfaction. Recognized for efficiently managing high-volume support environments, exceeding performance goals, and building lasting customer relationships. Committed to delivering seamless customer experiences and contributing to organizational success through proactive problem-solving and effective communication.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Sales & Business Development
E-commerce & Marketplace
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Technical support specialist
Confidential (Saas)
Jun 2025 - Jun 2026
Job Responsibilities:
Maintained 90–95%+ CSAT through clear, efficient, and empathetic customer support. Consistently met or exceeded SLA targets while managing high-volume chat and email queues. Resolved technical issues related to platform setup, integrations, payments, and user access.
Insuarance specialist, cold caller
Calls experts
Jan 2025 - May 2025
Job Responsibilities:
Consistently exceeded monthly call and outreach targets, generating high-quality leads for insurance sales. Converted cold leads into qualified prospects through strong objection handling and persuasive communication. Achieved a high appointment-setting rate by building rapport quickly and understanding customer needs. Maintained accurate call records and follow-up notes, improving lead trackin...
Contact Center Agent
Call Center International (CCI)
Sep 2023 - Jan 2025
Job Responsibilities:
Handled high-volume inbound calls while maintaining fast response times and strong customer satisfaction. Resolved order and delivery issues efficiently, ensuring timely follow-up and clear communication. Supported customers with refunds, account access, and payment issues with accuracy and professionalism. Consistently met or exceeded performance metrics such as average handle time, first-call...
Telesales agent
Treasure communications
Jan 2019 - Dec 2020
Job Responsibilities:
- Generated sales through outbound prospecting and relationship building. - Maintained up-to-date knowledge of products, pricing, promotions, and industry trends to effectively communicate benefits and close sales. - Identified upselling opportunities and promoted relevant solutions. - Followed up with existing clients to ensure satisfaction, encourage repeat business, and build long-term relation...