Real Estate VA | General Admin VA | Data Entry SpecialistReal Estate VA | General Admin VA | Data Entry Specialist

Key Achievements:

During my time as a Service Quality Associate at PROFRIENDS INC., I played a pivotal role in the Client Relations Division by driving operational efficiency and ensuring high client satisfaction. A key achievement in this role was performing an internal audit for the division, which successfully improved and maintained our daily operational process flow to meet client demands and ensure seamless execution, even within a hybrid work setup. Demonstrating exceptional adaptability and multi-role versatility, I was also trusted to handle the responsibilities of five other specialized positions, including Customer Care Associate, Service Desk/Front Desk Officer, Agent/Broker Servicing, Documentation Associate, and Booking and Reservations Officer. Across all these roles, I utilized my communication and administrative skills to manage client and partner needs through face-to-face interactions, professional email management, and both inbound and outbound calls.

Key Achievements:

Processing of AI data using specialized tools and effectively managed confidential information that is very crucial for the role

Key Achievements:

Successfully performed various tasks including managing accounts and handling customer orders on a daily basis with efficient coordination and communication with the production teams that generates upward income stream for the company

Key Achievements:

Successfully managed efficient handling of order processing from new and existing customers/accounts up to delivery of the items on time that triggers production process of our client companies