Customer service, Contact center Agent, Cold caller.Customer service, Contact center Agent, Cold caller.
Judith
ID Verified$400
per month
($2/hour)
Profile Description
Professional Summary Results-driven customer experience specialist with experience in customer success, project management, virtual assistance, and cold calling. Proven ability to manage enterprise clients, lead Agile/SDLC implementations, and deliver high-quality support in remote environments. Skilled in CRM management, communication, problem-solving, and lead generation, with a strong track record of meeting KPIs and improving customer satisfaction. Adept at building relationships, resolving ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
Marketing & Growth
Finance & Accounting
Work Experience
customer support
Magenta Telecoms
2024 - Present
Job Responsibilities:
•Delivered high-quality support via phone, email, and live chat to global customers •Resolved customer inquiries, complaints, and technical issues efficiently, maintaining a high satisfaction rate •Maintained accurate CRM records of all interactions and follow-ups •Consistently exceeded KPIs, including CSAT, response time, and resolution rates •Demonstrated strong emotional intelligence when handl...