Customer Service RepresentativeCustomer Service Representative
Joyce
800/mo
Nairobi , Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since February 2026
Profile Description
Detail-oriented Customer Service Representative with 1+ year of experience handling email and phone support. Skilled in Zendesk, Gorgias, and Zoho CRM. Known for empathy, problem-solving, and improving customer satisfaction by 20% through efficient issue resolution
Top Skills
Calendar Management · 5 yearsCalendly · 5 yearsCanva · 5 yearsData Entry · 5 yearsDocument Management · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Content & Writing
Email CopywritingExpert
ScriptwritingExpert
Editorial Calendar ManagementExpert
Blog WritingBeginner
Customer Success
Live Chat SupportExpert
Email SupportExpert
Ticket ManagementExpert
Technical SupportExpert
ZendeskIntermediate
FreshdeskIntermediate
Social Media SupportBeginner
Video SupportBeginner
Phone SupportBeginner
Data & Analytics
Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Design & Creative
CanvaExpert
Finance & Accounting
QuickBooksBeginner
XeroBeginner
Sales & Business Development
Zoho CRMIntermediate
Virtual Assistance & Admin
Calendar ManagementExpert
Email ManagementExpert
Data EntryExpert
CalendlyExpert
Research & Information GatheringExpert
Meeting CoordinationExpert
Personal Assistant ServicesExpert
Document ManagementExpert
NotionExpert
AsanaIntermediate
ClickUpIntermediate
TrelloIntermediate
Travel PlanningBeginner
Executive Assistant ServicesBeginner
BardeenBeginner
Work Experience
Customer Service Representative
Pazuri solutions
Apr 2023 - Apr 2024
Key Achievements:
Improved customer satisfaction by 20% within six months by resolving high-volume email and phone inquiries, coordinating timely product replacements, and maintaining clear, empathetic communication.
Email SupportTicket ManagementData EntryMeeting CoordinationSocial Media SupportCalendar ManagementResearch & Information GatheringExecutive Assistant Services
Quick Stats
Age28 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified
Portfolio
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Certifications
Diploma in Hospitality Management