Joy

Virtual Assistant Shopify Operations Manager

Joy

ID Verified
600/mo
Lagos, Nigeria
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I'm Joy, a Customer Support Specialist and Virtual Assistant with 4+ years of experience helping e-commerce and service based businesses run smoothly and grow. I specialize in Shopify and Amazon operations, customer support, and social media management. On the support side, I manage multi channel customer communication using tools like Zendesk and Freshdesk, keeping every message trackable and every customer taken care of. I've improved response times from 5 minutes to under 2 minutes, increased...

Top Skills

Asana · <1 yearCalendar Management · <1 yearCalendly · <1 yearData Entry · <1 yearDropshipping · <1 year

Skills & Expertise

E-commerce & Marketplace

ShopifyBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner
Order ProcessingBeginner
DropshippingBeginner
Product PhotographyBeginner
GorgiasBeginner
Order FulfillmentBeginner
WordPressBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner

Work Experience

Customer support

Bloom importation

Jul 2021 - Mar 2025

Key Achievements:

Reduce returns by 50%

ShopifyProduct Listing OptimizationOrder ProcessingGorgias

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified
Portfolio
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