Subject Matter Expert or Team Coach at AirbnbSubject Matter Expert or Team Coach at Airbnb
Joshua
$1,000
per month
($6/hour)
Profile Description
I am a Customer Support professional with extensive experience supporting Airbnb guests and hosts in a BPO environment. With over three years of experience and leadership exposure as a Subject Matter Expert, I am skilled in resolving complex issues while maintaining service quality and policy compliance.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Work Experience
Subject Matter Expert and/or Team Coach
24-7 Intouch PH Inc
May 2024 - Jan 2026
Job Responsibilities:
Customer Support professional with 3+ years of BPO experience, including 1 year as a Subject Matter Expert / Team Coach for an Airbnb account. Strong knowledge of Airbnb’s end-to-end processes including reservations, cancellations, refunds, policy enforcement, and escalation handling. Highly organized, detail-oriented, and dependable in fast-paced, metrics-driven environments.