Virtual Assistant/Customer Support/Finance & Admin AnalystVirtual Assistant/Customer Support/Finance & Admin Analyst

Job Responsibilities:

- Managed and resolved customer support tickets through Zendesk and Shopify, ensuring timely responses and high customer satisfaction (CSAT). - Documented interactions accurately and followed SOPs and service standards to maintain consistency and quality

Job Responsibilities:

- Reviewed, verified, and audited expense reports, receipts, and supporting documentation for accuracy, policy compliance, and audit readiness. - Utilized expense management systems and ERP tools to track, document, and report expense transactions. - Supported month-end close, internal audits, and continuous process improvement initiatives related to expense management.

Job Responsibilities:

- Validated, reviewed, and processed high-volume vendor invoices in Accounts Payable environment, ensuring compliance with company policies, accounting standards, and internal controls. - Maintained SLA compliance while improving invoice processing efficiency, accuracy, and turnaround time. - Performed invoice matching, resolved invoice discrepancies, and responded to vendor and internal stakehold... more...

Job Responsibilities:

- Handled high-volume inbound customer interactions via phone, email, and live chat in accordance with established procedures and compliance standards. - Ensured strict adherence to company policies, financial controls, and data privacy guidelines. - Resolved customer inquiries related to invoices, billing, payments, refunds, and order transactions with accuracy and professionalism.