Patient CoordinatorPatient Coordinator
Jonalie
ID Verified$1,232
per month
($7/hour)
Profile Description
I bring over 10 years of experience in the BPO industry, where I handled voice-based customer support for different accounts before the pandemic. When the pandemic began, I transitioned to a work-from-home setup and worked in a non-voice role as an Affiliate Marketer for about five years. This experience helped me develop strong skills in digital communication, organization, and working independently in a remote environment. In 2023, I started working as a Patient Coordinator for a US-based te...
Skills & Expertise
Skill Levels Explained:
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Virtual Assistance & Admin
E-commerce & Marketplace
Specialized Skills
Sales & Business Development
Work Experience
Patient Coordinator
ResolvedCX
May 2023 - Feb 2026
Job Responsibilities:
I assisted prospective patients by answering questions and educating them about the treatments offered. I also supported existing patients with service-related concerns, including order updates, delivery status, subscription inquiries, and other account-related issues. Additionally, I coordinated with doctors and nurse practitioners when patients requested dosage adjustments or medical updates.
Affiliate Marketer
Agile Service Group
Jan 2020 - Jan 2023
Job Responsibilities:
Affiliate marketing involves promoting products from other companies and earning a commission for each sale made through our marketing efforts.
Verification Specialist
Conectys
Feb 2018 - Mar 2019
Job Responsibilities:
As a Verification Specialist, I verify documents for special discounts and provide customer support via Zendesk email.
Customer Support (voice/chat)
Convergys
May 2014 - Jun 2018
Job Responsibilities:
Supports customers who shop through Macy’s online store. The role is focused on ensuring a smooth shopping experience and resolving issues quickly and professionally.
Quick Stats
Certifications
Education
Bachelor's Degree
University of Mindanao
2006 - 2008