Jonah

Customer Service/Admin /Virtual Assistant/Cold Caller

Jonah

ID Verified
800/mo
Mlang, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a reliable and motivated customer service and sales professional with over three years of experience handling U.S.-based customers. I have experience in inbound and outbound calls, lead follow-ups, appointment scheduling, technician dispatch, CRM management, and administrative support. I am organized, adaptable, tech-savvy, and committed to providing excellent customer service while achieving team and business goals.

Skills & Expertise

Customer Success

Phone SupportAdvanced
Ticket ManagementAdvanced
Technical SupportAdvanced
LiveChatAdvanced
Social Media SupportIntermediate
Lead ManagementIntermediate
Live Chat SupportBeginner
Video SupportBeginner

Data & Analytics

Google Sheets (Advanced)Beginner

Design & Creative

Adobe PhotoshopBeginner
CapCutBeginner

E-commerce & Marketplace

TikTok ShopBeginner
WooCommerceBeginner
Order ProcessingBeginner

Marketing & Growth

ChatGPT for MarketingBeginner
Influencer OutreachBeginner

Sales & Business Development

Lead GenerationBeginner
Cold Email OutreachBeginner
B2C SalesBeginner
Cold CallingBeginner
SalesforceBeginner

Virtual Assistance & Admin

Data EntryBeginner
Email ManagementBeginner

Work Experience

Customer Support/Sales Support

Chris BPO

Aug 2020 - Apr 2026

Job Responsibilities:

Handled inbound and outbound calls for a U.S.-based IPTV account, providing customer service and technical support while resolving concerns, documenting interactions, and maintaining customer satisfaction in a fast-paced BPO environment.

Quick Stats

Age33 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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