Senior Sales SpecialistSenior Sales Specialist
Jomar
$1,000
per month
($6/hour)
Profile Description
Customer Service & Operations Focus Dedicated Customer Service Professional with over 15 years of experience in customer support, telesales, and account management across high-volume service environments. Skilled in technical troubleshooting, multi-channel communication, and resolving complex client issues to consistently maintain high satisfaction ratings and exceed performance metrics. IT Support & Technical Service Desk Focus Technical Support Specialist with 15+ years of background in custo...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
technical support expert
Asurion
May 2025 - Jan 2026
Key Achievements:
As a Technical Support Expert at Asurion supporting the Verizon Soluto program, I provided comprehensive troubleshooting for complex hardware, software, and connectivity issues across mobile devices and connected tech while actively driving value-added sales for products like Verizon Home Device Protect (VHDP). I guided non-technical customers through step-by-step resolutions under live call conditions, identifying coverage gaps to pitch tailored protection plans that consistently drove sales conversions. By balancing technical problem-solving with consultative sales, I maintained strong First-Contact Resolution (FCR) rates, elevated Customer Satisfaction (CSAT) scores, and top-tier compliance with quality assurance standards and service level agreements.
Business Support Specialist
VALOR GLOBAL PHILIPPINES
May 2024 - Aug 2024
Key Achievements:
Spearheaded the pioneer business account team and launched the T-Mobile commercial account, earning top agent recognition and contributing to the site's [hashtag hidden] ranking through strategic account management and high-performance execution. Exceeded sales conversion targets by achieving a 20% conversion rate through solution-based selling and customer needs analysis.
Business Account Specialist
RMS COLLECT PHIL., INC (IQOR)
Jan 2023 - Feb 2024
Key Achievements:
Managed corporate account health, logistics, and technical maintenance, achieving 5 sales per day, a 97% Net Promoter Score, and top sales agent recognition for 3 consecutive months through consultative selling and proactive account management.
Business Support Escalations Specialist
PAYPAL PHILIPPINES
Sep 2020 - Dec 2023
Key Achievements:
Oversaw critical escalations for Venmo merchants after promotion to the escalations team, handling 5 chats per minute and 10 tickets per hour while maintaining a 9.6/10 customer satisfaction rating through account audits and safety compliance.
Account Specialist
RMS COLLECT PHIL., INC (IQOR)
Aug 2019 - Feb 2020
Key Achievements:
Handled corporate account health, logistics, and technical maintenance, maintaining a 95.6% Net Promoter Score and 625-second average handle time through proactive account support and troubleshooting.
Senior Telesales Representative
CONVERGYS (CONCENTRIX)
Oct 2014 - Jul 2019
Key Achievements:
Led high-impact outbound sales initiatives for the Sprint pioneer team, earning the Ace Winner distinction for three consecutive years with an overall performance score of 108.80% to goal through consultative selling and persuasive communication. Converted customer support interactions into subscription growth opportunities for AT&T DirecTV, achieving 110% of target through consultative selling and effective issue resolution.