Healthcare Billing SpecialistHealthcare Billing Specialist
Jollina
ID Verified$1000
per month
($6/hour)
Profile Description
Healthcare DME Billing Specialist with strong experience in patient financial services, insurance verification, claim submission, and denial management. Skilled in navigating complex billing systems and workflows, including DME processes, EOB review, and reimbursement optimization. Known for accuracy, reliability, and problem-solving, with a proven ability to support patients, reduce denials, and enhance revenue cycle performance.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Specialized Skills
Virtual Assistance & Admin
Finance & Accounting
Work Experience
MEDICAL BILLING | PATIENT FINANCIAL SPECIALIST
Knack RCM
Sep 2024 - Nov 2025
Key Achievements:
Maintained 95% accuracy in claim review and documentation by identifying and correcting billing discrepancies. Improved financial clearance by helping patients understand billing statements and payment options. Strengthened payment recovery through detailed EOB analysis, detecting underpayments, and initiating appeals. Enhanced workflow efficiency by collaborating with cross-functional teams to reduce repeat denials. Ensured full compliance with HIPAA and healthcare regulations across all billing processes.
SALES & CUSTOMER CARE REPRESENTATIVE
iQor
Apr 2021 - Aug 2024
Key Achievements:
Maintained 90%+ QA scores while handling high-volume customer inquiries and escalations. Exceeded sales and service targets for 12 consecutive months, contributing to team performance. Improved customer satisfaction by providing accurate product support and effective issue resolution. Handled high call volume efficiently, demonstrating strong multitasking across multiple systems. Consistently delivered professional, timely support, even during peak workloads.