Virtual Assistant, Data Analyst, Operation SpecialistVirtual Assistant, Data Analyst, Operation Specialist

Key Achievements:

Collected, organized, cleaned, and validated data from multiple clients and business sources to support accurate reporting and analysis. Prepared client and management reports, presentations, and dashboards using Microsoft Excel, Google Sheets, and Looker Studio. Analyzed operational data and performance trends to provide organized insights that supported business decisions. Maintained spreadsheets and reporting databases while handling data organization, documentation, follow-ups, and other administrative and operational tasks. Developed a data validation tool using Google Sheets and Apps Script that automatically checked for missing, duplicate, inconsistent, and invalid data entries, helping improve data accuracy, reduce manual validation work, and streamline the reporting process.

Key Achievements:

Managed daily administrative and operational tasks, including email and inbox management, responding to inquiries, handling phone calls, scheduling, and follow-ups. Managed social media calendars, organized content schedules, and coordinated posts and other social media activities. Maintained spreadsheets, records, documents, and business information while handling data entry and online research. Provided general virtual assistant and operations support by coordinating tasks and communications, managing multiple priorities, and ensuring daily activities were completed accurately and on time.

Key Achievements:

Managed end-to-end order processing for wireless and wireline products, supporting presales, order submission, project implementation, and post-sales activities. Assisted customers through email and phone by addressing order status, billing and credit inquiries, and basic troubleshooting while identifying opportunities for process improvements. Used Microsoft Excel and Zoho to track orders, projects, and tasks, ensuring accurate and timely updates. Supported the sales team with new campaigns and opportunities by providing order-related information and recommendations for process enhancements.

Key Achievements:

Supported project schedules, updates, and documentation to keep tasks on track. Coordinated with team members, clients, and providers to maintain clear communication on order status and project implementation. Assisted in preparing client quotes and contracts and handled inquiries and concerns regarding products and services. Prepared regular summary reports for team leads and managers while monitoring project progress and resolving issues. Promoted to Order Management Specialist in recognition of strong performance, reliability, and ability to effectively manage orders and coordinate with clients and service providers.

Key Achievements:

Conducted lead research using multiple tools and validated information to ensure data accuracy. Maintained and updated databases, spreadsheets, and CRM records, while creating reports and dashboards using Microsoft Excel, Google Sheets, and Zoho CRM. Analyzed and organized data to support reporting, project tracking, and business decisions. Collaborated with cross-functional teams to provide administrative and operational support and helped streamline processes through better data organization and task coordination. Promoted to Associate Project Manager in recognition of strong performance, reliability, and ability to take on greater responsibilities in project coordination, client communication, reporting, and team support.