John

Appointment Setter, CSR, HR advisor, Cold caller, TSR

John

ID Verified
950/mo
Angeles City, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

Good day! I'm John Carlo. I'm a motivated, reliable, and detail-oriented individual with a strong interest in providing quality service. I'm adaptable, organized, and willing to learn new tools and processes with the guidance of the core team. I can bring reliability, strong communication skills, adaptability, and a willingness to learn. I'm someone who takes responsibility, pays attention to details, and stays committed to delivering quality results. I also bring a positive attitude, problem-...

Skills & Expertise

Customer Success

Email SupportIntermediate
Live Chat SupportIntermediate

Human Resources

TimekeepingIntermediate
HR ManagementIntermediate

Virtual Assistance & Admin

Specialized Skills

Employee RelationsIntermediate

Sales & Business Development

Work Experience

HR Advisor

Sutherland (Amazon Account)

Feb 2025 - Jul 2026

Job Responsibilities:

Human Resources advisor to Amazon Employee's providing HR services and covering multiple concerns with regards to employee relations.

Phone SupportTimekeepingEmployee RelationsHR ManagementEmail Support

Sales Expert

IQOR Clark

May 2022 - Sep 2022

Job Responsibilities:

Telesales expert TMOBILE account providing telco services and marketing sales for newly released iPhones

Phone SupportEmail Support

Fraud Analyst

Concentrix

Aug 2021 - Dec 2021

Job Responsibilities:

Fraud analyst and moderator. Providing high security with regards to card holders of Citibank in U.S.

Phone SupportEmail Support

Customer Service Associate (CSR/TSR – Amazon Account)

Sutherland Clark

Oct 2018 - Mar 2021

Job Responsibilities:

Assisting general inquiry under Amazon account covering deliveries, refund, replacements, payments, pre-orders and etc.

Phone SupportEmail SupportLive Chat Support

Quick Stats

Age30 years
GenderMale
English LevelConversational
ID VerificationVerified

Certifications

Social Media Management 101 Certificate
Introduction to Virtual Assistant Certificate
Amazon Virtual Assistant

Education

Associate's Degree

St.Peter's college of Angeles City Inc

2012 - 2014