Virtual Assistant

John

ID Verified
800/mo
Calamba city, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced professional with 10+ years in customer service, quality assurance, and administrative support. Skilled in healthcare compliance, patient communication, and data management, with proven ability to foster positive patient experiences and support medical teams efficiently. Strong background in team leadership, scheduling, and record management, complemented by multilingual fluency in English and Tagalog.

Skills & Expertise

Customer Success

Data & Analytics

Design & Creative

CanvaIntermediate

Finance & Accounting

QuickBooksBeginner

Sales & Business Development

Zoho CRMIntermediate
Cold CallingIntermediate
SalesforceIntermediate

Software Development

AzureIntermediate

Specialized Skills

Virtual Assistance & Admin

Work Experience

Quality Assurance Specialist

Nextvas Inc

Jan 2025 - Jun 2026

Job Responsibilities:

Monitored healthcare-related agent interactions to ensure compliance with medical and company standards. Prepared performance reports and maintained documentation for healthcare service delivery. Coached QA specialists to improve accountability and patient-centered communication

Google Sheets (Advanced)Phone SupportEmail SupportZoho CRMTelehealth SupportCoaching & MentoringData EntryNotion

Quick Stats

Age27 years
GenderMale
English LevelConversational
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

Laguna College of Business and Arts

2015 - 2017