John

Virtual assistant & Customer service reprenstative

John

ID Verified
2,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Reliable and highly organized Remote Administrative Assistant with strong experience in managing schedules, communications, and documentation for distributed teams. Adept at handling data entry, preparing reports, and ensuring operational efficiency in remote environments. Known for excellent communication, attention to detail, and proactive problem-solving. Skilled in using modern productivity tools and maintaining confidentiality in all administrative processes.

Skills & Expertise

Customer Success

Email SupportBeginner
Live Chat SupportBeginner
Ticket ManagementBeginner
Social Media SupportBeginner
ZendeskBeginner
FreshdeskBeginner
Customer.ioBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Google Analytics 4Beginner

Design & Creative

Adobe PhotoshopBeginner
Adobe IllustratorBeginner
CanvaBeginner

Real Estate Operations

Real Estate ListingBeginner

Content & Writing

Blog WritingBeginner
SEO Content WritingBeginner
Email CopywritingBeginner
CopywritingBeginner

Work Experience

Admn support

Realtam solutions

May 2022 - Present

Job Responsibilities:

Calendar management and meeting coordination • Email, chat, and client communication handling • Data entry and document preparation (Word, Excel, Google Workspace) • Task prioritization and time management • Report writing and document formatting • Remote collaboration (Slack, Asana, Trello, Notion) • Strong English communication skills • Discretion and professional judgment

Email SupportSocial Media SupportCustomer.ioGoogle Analytics 4Adobe PhotoshopExcel (Advanced)ZendeskLive Chat SupportTicket ManagementFreshdesk

Quick Stats

Age32 years
GenderMale
English LevelFluent
ID VerificationVerified
Portfolio
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