Sales & Support Pro | Helping businesses retain customersSales & Support Pro | Helping businesses retain customers
Joemarie
ID Verified$500
per month
($3/hour)
Profile Description
I’m Joemarie Buguis, a Sales and Customer Support Specialist with over 5 years of experience helping businesses increase conversions and customer satisfaction. I hold a C2 English (Mastery) certification — equivalent to IELTS 9 / TOEFL 120 — which allows me to communicate with clarity and confidence with clients around the world. I specialize in lead conversion, customer retention, and managing multi-channel support (voice, chat, and email). I’m experienced with CRM and communication tools inc...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Sales & Business Development
Work Experience
Sales Representative
HomeAglow
Jan 2025 - Present
Key Achievements:
Consistently met and exceeded weekly appointment booking goals, helping customers secure top-rated cleaning professionals. Increased customer engagement by providing personalized follow-ups through calls, texts, and emails, resulting in higher conversion and retention rates. Recognized for maintaining high-quality communication standards and delivering exceptional service that built trust and repeat business. Played a vital role in reducing booking cancellations by proactively resolving client concerns and ensuring smooth scheduling. Demonstrated strong product knowledge and adaptability, efficiently handling both sales inquiries and service escalations. Assisted in optimizing the appointment process, contributing to faster booking turnaround times and improved customer satisfaction. Collaborated with cleaning partners and management to ensure consistent customer experience across all touchpoints.
Sale Associate
VXI Davao
Jan 2018 - Sep 2019
Key Achievements:
Key Achievements – Sales Associate | VXI Global Holdings Consistently exceeded monthly sales targets by 15–25%, ranking among the top 10% of sales associates in the team. Converted inbound and outbound leads into repeat customers through effective needs analysis, upselling, and consultative sales techniques. Played a key role in maintaining customer satisfaction scores above 95%, ensuring positive post-sale experiences and strong client retention. Achieved a record-high call-to-sale conversion rate by delivering clear product explanations and building trust through empathetic communication. Recognized for “Outstanding Sales Performance” for surpassing quarterly revenue goals and maintaining high compliance with quality standards. Collaborated with support and retention teams to reduce customer churn, contributing to a 10% increase in repeat business. Trained new team members on effective sales scripts and objection-handling techniques, improving overall team performance.