Joanne

Virtual Assistant and Appointment setting

Joanne

650/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I specialize in appointment setting and Go High Level CRM — turning inbound questions into booked calls, and making sure no lead goes cold. I take pride in being obsessively organized, proactive, and direct - the kind of person who follows up when others forget. Your education business runs on parent trust. I'll be the one who answers fast, follows up consistently, and fills your calendar with real conversations.

Top Skills

Calendly · <1 yearCustomer.io · <1 yearData Entry · <1 yearDocument Management · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner
Technical SupportBeginner
Customer.ioBeginner
ZendeskBeginner
LiveChatBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
NotionBeginner
Monday.comBeginner

Work Experience

Appointment setting and customer support manager

Kinetic Technology Limited

Jan 2024 - Present

Key Achievements:

Implement a quality management system that lifts customer satisfaction scores by 40%, measured quarterly. • Standardize lead feedback and CRM tracking workflows, accelerating decision-making by 35% and reducing missed follow-up instances to near zero. • Reduce average response times by 25% through calendar management and optimized communication scheduling — critical for high-converting appointment pipelines. • Establish cross-functional team meetings that improve collaboration by 30%, ensuring the sales and support functions Stay aligned on pipeline priorities.

Live Chat SupportLead ManagementTechnical SupportEmail SupportTicket ManagementCustomer.ioLiveChatZendesk

Quick Stats

Age39 years
English LevelFluent
ID VerificationNot verified