Customer Support VACustomer Support VA
Joanna
ID Verified$800
per month
($5/hour)
Profile Description
I'm a results-driven Virtual Assistant with a strong background in customer support and operations. I've supported clients through chat, email, and phone while keeping workflows organized and communication clear. I'm known for being detail-oriented, reliable, and proactive, especially in fast-paced remote environments. Before transitioning into virtual support, I worked in customer service roles where I handled high-volume interactions, resolved billing concerns, and consistently met performanc...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Support Specialist
Tymely
Nov 2024 - Oct 2025
Key Achievements:
• Reviewed 80-100 daily customer interactions, improving response accuracy, tone, and compliance with company standards. • Enhanced AI-generated responses by auditing for clarity, grammar, and accuracy, improving overall customer satisfaction. • Maintained high productivity by consistently meeting ticket handling time and resolution KPIs. • Strengthened workflow efficiency by applying assurance processes and data validation checks.
Note-taker & Assistant POC
Freelance
Sep 2022 - Mar 2024
Key Achievements:
• Transcribed and summarized audio lectures into structured notes, improving student comprehension and usability. • Conducted quality audits on team outputs, ensuring accuracy and on-time delivery across multiple projects. • Trained and on-boarded new hires, improving team readiness and consistency in output quality. • Coordinated workflows and supported team operations, increasing overall productivity and delivery standards.
Chat Support
Concentrix
Dec 2022 - Aug 2023
Key Achievements:
• Managed 3 concurrent chat conversations, maintaining efficiency while delivering high customer satisfaction. • Resolved inquiries related to accounts, orders, and payments with consistent first-contact resolution. • Assisted business clients with account setup and troubleshooting, improving the onboarding experience. • Selected as acting team support, assisting peers, and maintaining service continuity during leadership gaps.
Customer Service Representative
Sitel Philippines
Mar 2021 - Aug 2022
Key Achievements:
• Ranked as a Top 3 performer in the department by consistently exceeding KPIs and customer satisfaction targets. • Resolved complex billing concerns, improving customer retention and positive outcomes. • Explained billing cycles and processed payments with clarity, reducing repeat inquiries. • Recommended tailored plans and solutions to increase customer value and service satisfaction.