Virtual AssistantVirtual Assistant
jhon
$1,000
per month
($6/hour)
Profile Description
Customer Experience professional with 8+ years of BPO experience in escalations, Tier 2 technical support, and outbound sales across healthcare, telecom, and retail accounts. Skilled in resolving complex customer concerns, conducting root-cause investigations, and coordinating cross-functionally to drive first-time resolution within SLA. Proven ability to balance service quality with sales performance — from outbound lead conversion to appointment scheduling and customer retention. Recognized fo...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Escalation Specialist
Eclerx
May 2025 - Jul 2026
Job Responsibilities:
Resolved 90%+ of escalated healthcare service and benefits cases on first contact, reducing repeat escalations and improving overall case turnaround time. Investigated and resolved complex, multi-layered customer complaints involving accounts, benefits, and support requests, consistently meeting or exceeding SLA targets. Partnered with internal departments (billing, technical, and account teams) t...
Sales Scheduler
Microsourcing
Sep 2023 - Apr 2025
Job Responsibilities:
Consistently met or exceeded sales targets by identifying customer needs during service calls and converting inquiries into upsell and cross-sell opportunities. Managed a high volume of appointment scheduling and booking requests daily, maintaining accuracy and minimizing rescheduling errors. Built strong customer rapport that contributed to improved retention and repeat service bookings. Reduced...
Cold Caller Specialist
TaskUs
Sep 2021 - Sep 2023
Job Responsibilities:
Consistently met or exceeded outbound sales quotas by effectively qualifying leads and matching products/services to customer needs. Skillfully handled objections and turned initial hesitation into closed sales, contributing to steady conversion rates across campaigns. Maintained a well-organized pipeline of leads and follow-ups, ensuring no prospective sale was left unattended. Built rapport quic...
Sales Tech
IQOR
May 2018 - Sep 2021
Job Responsibilities:
Diagnosed and resolved technical issues efficiently through structured troubleshooting, minimizing repeat calls and improving first-contact resolution rates. Identified upsell and cross-sell opportunities during support interactions, contributing to sales targets alongside technical resolution goals. Simplified complex technical explanations into clear, customer-friendly guidance, improving custom...