eCommerce VA | Digital Support Officer | Fraud AnalysteCommerce VA | Digital Support Officer | Fraud Analyst
Jessie
ID Verified$1,400
per month
($8/hour)
Profile Description
Results-driven professional with over 15 years of experience across banking, digital support, and IT services. Recognized for exceptional analytical skills, leadership, and a commitment to operational excellence. Proven ability to enhance processes, resolve complex issues, and deliver outstanding client experiences in fast-paced environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Finance & Accounting
Work Experience
Digital Support Officer
UnionBank of the Philippines
Jun 2022 - Jul 2025
Job Responsibilities:
Provided comprehensive digital support for Credit Cards and CASA products using email and social media platforms, achieving 95% customer satisfaction. Ensured timely and accurate issue resolution by aligning with bank policies and procedures. Applied sound judgment in decision-making aligned with bank policies and procedures. Collaborated with multiple departments to expedite client requests, impr...
Senior Fraud Analyst
JP Morgan Chase & Co.
Mar 2019 - May 2022
Job Responsibilities:
Investigated and resolved fraud cases for high-value transactions (Domestic/International Wires, ACH, QuickPay Zelle) worth up to USD 500,000, utilizing AML principles to identify financial crime risk. Conducted comprehensive Customer Due Diligence (DD) and Enhanced Due Diligence (EDD) on high-risk accounts exhibiting out-of-pattern or suspicious activity. Reviewed transaction monitoring alerts an...
Service Desk Escalation Analyst
Viventis Interim Mgmt. Inc.
Jan 2018 - Aug 2018
Job Responsibilities:
Delivered comprehensive IT support for corporate users, ensuring seamless account setup and access through efficient management of Active Directory, Azure, and Exchange. Acted as interim SME to enhance incident management protocols, improving team performance metrics by 15%. Generated daily performance reports to facilitate continuous improvement processes.
Technical Support Representative
Teleperformance Philippines
Oct 2009 - Nov 2017
Job Responsibilities:
Resolved mobile phone and network issues for an American account, improving customer satisfaction rates by leveraging expert troubleshooting skills. Managed billing concerns and provided targeted solutions for internet connection issues, addressing both internet and computer-related challenges. Supported diverse connection types including ADSL, Wireless Broadband, and Cable, serving Australian cli...