Customer Service Representative, Customer Sales Associate

Jessie

500/mo
CITY OF VICTORIAS, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated customer service professional with 3+ years of experience providing high-quality support and 6 months of sales experience assisting customers with product recommendations and achieving sales goals. Strong interpersonal, communication, and problem-solving skills, with a proven ability to manage customer concerns, build rapport, and thrive in fast-paced environments. Eager to contribute my customer service and sales expertise to help drive customer satisfaction and business growth.

Top Skills

Email Support · 3 yearsLive Chat Support · 3 yearsPhone Support · 3 yearsTechnical Support · 3 yearsB2B Sales · <1 year

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Email SupportAdvanced
Technical SupportAdvanced
Phone SupportAdvanced

Sales & Business Development

B2B SalesBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
NegotiationBeginner
B2C SalesBeginner

Work Experience

Customer Sales Associate

Telesynergy Corp.

Feb 2026 - Jun 2026

Key Achievements:

Conducted outbound calls to prospective customers to introduce insurance products and assess their interest. Qualified leads by identifying customer needs and eligibility. Transferred interested and qualified customers to licensed insurance agents for consultation and policy enrollment. Maintained accurate call records and adhered to company compliance and quality standards. Consistently met call volume and lead generation targets while delivering professional customer service.

B2B SalesPhone SupportCold CallingNegotiationB2C Sales

Customer Service Representative

Panasiatic Solutions

Jun 2022 - Feb 2026

Key Achievements:

Provided exceptional customer support by handling inquiries related to mobile, internet, and billing services. Resolved customer concerns efficiently while maintaining high customer satisfaction. Assisted customers with account management, troubleshooting, and service-related requests. Maintained accurate customer records and followed company policies and quality standards. Consistently met performance metrics, including customer satisfaction, quality assurance, and productivity targets.

Technical SupportNegotiationPhone SupportLive Chat SupportEmail Support

Quick Stats

Age24 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified