Virtual AssistantVirtual Assistant
Jessica
ID Verified$800
per month
($5/hour)
Profile Description
Dedicated and adaptable professional with experience across customer service, technical support, creative design, and operational roles. Most recently worked as a Customer Service Representative, providing high-quality support, resolving customer concerns efficiently, and maintaining strong communication standards. Background includes Graphic Design and IT Support, combining creative problem-solving with technical troubleshooting to support business needs. Experienced in Housekeeping and facili...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Content & Writing
AI & Automation
Work Experience
Customer Service Representative
ERC Global
Nov 2025 - Present
Job Responsibilities:
Provided high-quality customer support by handling inquiries, concerns, and complaints through phone, email, and chat channels. Assisted customers with product and service information, order processing, billing issues, and account updates while ensuring a positive customer experience. Maintained accurate records of customer interactions and transactions using CRM systems. Resolved issues efficien...
Graphic Designer/IT Support
Icontect IT Solutions
Feb 2024 - Jul 2024
Job Responsibilities:
Created visually engaging graphics for digital and print platforms, including social media content, marketing materials, presentations, and branding assets. Collaborated with team members to translate concepts and requirements into effective design solutions while maintaining brand consistency. Provided IT support by troubleshooting hardware, software, and network issues, assisting users with sys...