Jerobon

virtual assistant/ Health assistant

Jerobon

500/mo
Kapenguria, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

As a Virtual Assistant in a hospital setting, I provided administrative and customer support services, including scheduling appointments, managing patient records, responding to inquiries, coordinating communication between patients and medical staff, and handling data entry tasks. I maintained confidentiality, ensured accurate documentation, and helped improve daily operations through efficient organization and attention to detail. At WestK Adventures Tours and Travel, I provided comprehensiv...

Skills & Expertise

Customer Success

Technical SupportExpert
Lead ManagementAdvanced
FreshdeskAdvanced
Live Chat SupportIntermediate
Social Media SupportIntermediate
Email SupportIntermediate
Phone SupportIntermediate
LiveChatIntermediate
Help ScoutIntermediate
ZendeskIntermediate
IntercomBeginner

Data & Analytics

Google Sheets (Advanced)Advanced

E-commerce & Marketplace

TikTok ShopExpert
Order FulfillmentExpert

Human Resources

Technical RecruitingExpert
TimekeepingExpert
Candidate SourcingIntermediate
Policy WritingBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Travel PlanningAdvanced
Personal Assistant ServicesAdvanced
Meeting CoordinationAdvanced
Executive Assistant ServicesIntermediate
Data EntryIntermediate

AI & Automation

Data LabelingIntermediate
Model EvaluationIntermediate
OpenAI APIBeginner
Claude/Anthropic APIBeginner
Google Vertex AIBeginner

Content & Writing

Email CopywritingAdvanced
Blog WritingIntermediate
CopywritingIntermediate
Creative WritingIntermediate
Product DescriptionsIntermediate
Editorial Calendar ManagementIntermediate
Technical WritingBeginner

Work Experience

advertisement

Walmart connect

May 2025 - May 2026

Job Responsibilities:

Part- time advertisement for a shop in a Walmart.

Social Media SupportTikTok ShopProduct Descriptions

Children wellness head

Shalom Springs Hospital

Jan 2024 - Jul 2024

Job Responsibilities:

As the Children's Wellness Head at Shalom Springs Hospital, I led the planning and coordination of pediatric wellness programs aimed at promoting preventive healthcare and improving children's overall well-being. I worked closely with healthcare professionals and families to provide health education, monitor child development, and ensure high-quality, patient-centered care. I coordinated wellness...

Phone SupportGoogle Sheets (Advanced)Data EntryTimekeeping

Customer care

WestK Adventures

Mar 2023 - Jan 2024

Job Responsibilities:

As a Customer Care Representative at WestK Adventures Tours and Travel, I delivered exceptional customer service by assisting clients with tour bookings, travel inquiries, itinerary changes, cancellations, and travel recommendations through phone, email, and online channels. I maintained accurate booking records, coordinated with tour guides, accommodation providers, and transport partners to ensu...

Email SupportLead ManagementIntercomSocial Media SupportTechnical SupportGoogle Sheets (Advanced)FreshdeskLive Chat SupportPhone SupportLiveChat

Quick Stats

Age25 years
GenderFemale
English LevelFluent
Other Languages
SwahiliFluent
EnglishFluent
ID VerificationNot verified

Certifications

HIPAA

Education

Bachelor's Degree

Kenyatta University

2019 - 2023