Jerick

CSR, TST, Sales Representative, Content Moderator

Jerick

ID Verified
800/mo
Mandaluyong City, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

I have over 7 years and 10 months of experience in the BPO industry and I have handled roles such as Customer Service, Technical Support, Inbound and Outbound Sales, Reservation Support, and Content Moderation which may serve beneficial for you and your company.

Skills & Expertise

Customer Success

E-commerce & Marketplace

ShopifyBeginner
GorgiasBeginner

Sales & Business Development

Work Experience

Customer Service Representative

IGT Solutions

Apr 2026 - Sep 2026

Job Responsibilities:

• Handle customer inquiries and service concerns while following account procedures and quality requirements. • Investigate account issues, identify appropriate resolutions, and communicate next steps clearly. • Navigate multiple systems and manage competing customer needs in a fast-paced support environment.

Email SupportPhone SupportTechnical SupportSalesforceTicket Management

Customer Service Representative

Foundever

Jun 2015 - Nov 2025

Job Responsibilities:

Assisting customers with billing concerns regarding their promotions and technical support for their smart devices. Offering discounts and promotions to eligible customers.

Phone SupportTechnical SupportTicket ManagementSalesforce

Technical Support

Sutherland Global Services

Sep 2024 - Feb 2025

Job Responsibilities:

Assisting viewers with their Disney+ and Hulu account regarding account concerns and technical support.

Email SupportPhone SupportTechnical SupportTicket ManagementSalesforce

Outbound Sales Representative

HealthyBOS

Apr 2024 - Jul 2024

Job Responsibilities:

Making outbound calls to patients to assist them in reordering their medical supplies.

Email SupportLead GenerationCold CallingPhone SupportSalesforceTicket Management

Outbound Collections

Magellan Solutions

Jun 2023 - Aug 2023

Job Responsibilities:

Making outbound calls to business and consumers and offering service to recover judgments.

Email SupportLead GenerationPhone SupportCold CallingTicket ManagementSalesforce

Outbound Sales Representative

FPS Tech

Aug 2022 - Sep 2022

Job Responsibilities:

Enrolling qualified business owners to complimentary program for additional benefits.

Email SupportLead GenerationPhone SupportCold CallingTicket ManagementSalesforce

Customer Service Representative

Continuum Global Solutions

May 2021 - Sep 2021

Job Responsibilities:

Assisting customers with changing, modifying, scheduling, and cancelling their hotel and car reservations.

Phone SupportSalesforceTicket ManagementLiveChat

Content Modertator

FCGES

Oct 2019 - Apr 2021

Job Responsibilities:

Assisting customers through voice, email, & live chat regarding their account and subscription while handling chat moderation.

Live Chat SupportEmail SupportPhone SupportTechnical SupportTicket ManagementLiveChatSalesforce

Technical Support

Concentrix

Apr 2019 - Aug 2019

Job Responsibilities:

Assisting customers with basic trouble shooting for customers who experience malware and upselling of advanced tech support plan.

Phone SupportTechnical SupportTicket ManagementSalesforce

Quality Analyst

Test Inc.

Sep 2018 - Mar 2019

Job Responsibilities:

Evaluating test takers of Berlitz for call center companies.

SalesforceTicket Management

Customer Service Representative

SPI CRM

Aug 2017 - Nov 2017

Job Responsibilities:

Handled customer inquiries about school photographs and editing of photos.

Email SupportPhone SupportSalesforce

Technical and Billing Support

IBEX

Apr 2017 - Jul 2017

Job Responsibilities:

Handled Billing, Technical & Sales inquiry of customers.

Technical SupportPhone SupportSalesforce

Sales Representative

Sykes

Oct 2016 - Apr 2017

Job Responsibilities:

Selling of Virgin media products such as TV, Broadband, Landline & Mobile handsets to customers within the UK.

Phone SupportSalesforce

Customer Service Representative

Transcom

Feb 2015 - Jul 2016

Job Responsibilities:

Shipping & Tracking of customer’s packages and investigating lost packages.

Phone SupportSalesforceEmail Support

Quick Stats

Age32 years
GenderMale
English LevelFluent
Other Languages
Tagalog/FilipinoConversational
ID VerificationVerified

Education

High-school

Alternative Learning System

2014 - 2015