CSR, TST, Sales Representative, Content ModeratorCSR, TST, Sales Representative, Content Moderator
Jerick
ID Verified$800
per month
($5/hour)
Profile Description
I have over 7 years and 10 months of experience in the BPO industry and I have handled roles such as Customer Service, Technical Support, Inbound and Outbound Sales, Reservation Support, and Content Moderation which may serve beneficial for you and your company.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Customer Service Representative
IGT Solutions
Apr 2026 - Sep 2026
Job Responsibilities:
• Handle customer inquiries and service concerns while following account procedures and quality requirements. • Investigate account issues, identify appropriate resolutions, and communicate next steps clearly. • Navigate multiple systems and manage competing customer needs in a fast-paced support environment.
Customer Service Representative
Foundever
Jun 2015 - Nov 2025
Job Responsibilities:
Assisting customers with billing concerns regarding their promotions and technical support for their smart devices. Offering discounts and promotions to eligible customers.
Technical Support
Sutherland Global Services
Sep 2024 - Feb 2025
Job Responsibilities:
Assisting viewers with their Disney+ and Hulu account regarding account concerns and technical support.
Outbound Sales Representative
HealthyBOS
Apr 2024 - Jul 2024
Job Responsibilities:
Making outbound calls to patients to assist them in reordering their medical supplies.
Outbound Collections
Magellan Solutions
Jun 2023 - Aug 2023
Job Responsibilities:
Making outbound calls to business and consumers and offering service to recover judgments.
Outbound Sales Representative
FPS Tech
Aug 2022 - Sep 2022
Job Responsibilities:
Enrolling qualified business owners to complimentary program for additional benefits.
Customer Service Representative
Continuum Global Solutions
May 2021 - Sep 2021
Job Responsibilities:
Assisting customers with changing, modifying, scheduling, and cancelling their hotel and car reservations.
Content Modertator
FCGES
Oct 2019 - Apr 2021
Job Responsibilities:
Assisting customers through voice, email, & live chat regarding their account and subscription while handling chat moderation.
Technical Support
Concentrix
Apr 2019 - Aug 2019
Job Responsibilities:
Assisting customers with basic trouble shooting for customers who experience malware and upselling of advanced tech support plan.
Quality Analyst
Test Inc.
Sep 2018 - Mar 2019
Job Responsibilities:
Evaluating test takers of Berlitz for call center companies.
Customer Service Representative
SPI CRM
Aug 2017 - Nov 2017
Job Responsibilities:
Handled customer inquiries about school photographs and editing of photos.
Technical and Billing Support
IBEX
Apr 2017 - Jul 2017
Job Responsibilities:
Handled Billing, Technical & Sales inquiry of customers.
Sales Representative
Sykes
Oct 2016 - Apr 2017
Job Responsibilities:
Selling of Virgin media products such as TV, Broadband, Landline & Mobile handsets to customers within the UK.
Customer Service Representative
Transcom
Feb 2015 - Jul 2016
Job Responsibilities:
Shipping & Tracking of customer’s packages and investigating lost packages.
Quick Stats
Education
High-school
Alternative Learning System
2014 - 2015